Concierge

Description

(Arrivals, check-in, departures, transfers, and lounges).

By developing professional, positive relationships with our most frequent customers, the concierge will help develop brand loyalty.

Responsibilities:

• Be present at Check-in to greet and acknowledge premium customers and escort to the Lounge if required.
• Assist at Flight arrivals / Flight departures with premium customers' concerns i.e. assisting with ticketing, upgrades, connections, baggage retrieval and any last-minute arrangements.
• Assist at Gates with boarding premium customers.
• Meet and acknowledge premium customers at the Lounge.
• Liaise with the 24 / 7 Concierge Desk when required.
• Network with other Global Concierge Agents at other Stations and with local representatives (Hotels, OAL's).
• Provide solutions for premium customers, in case of irregular operations.
• Maintain daily reports on the concierge activities, log problems and follow through when required.
• Liaise with Concierge groups to provide support / assistance in dealing/handling with high profile/premium customers.

• Internet, emails, Word; Excel proficiency and use of ALTEA reservations system.
• Degree / Diploma in Tourism is an asset.
• Experience in a similar role is an asset.
• Ticketing knowledge is an asset.
• Ability to travel (seminars, training, etc.).
• Obtain an airport pass.
• Wear AC Uniform according to the Air Canada uniform and grooming policy.
• Comply with Airport security and safety rules.
• Shift work is required (including on weekends and public holidays) as can be overtime in case of irregular operations.
• Schedule changes can happen depending on service needs (e.g. irregular operations, reduced headcount, etc.).
• Night work can be required depending on the flight schedules decided by the company.
• Permanent Full-Time position (40 hrs/week) based at Frankfurt Airport.
• Right to live and work in Germany without restrictions.

Conditions of Employment:

• Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

English and German, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada thanks all candidates for their interest; however, only those selected to continue in the process will be contacted.