Technical Architect Service & Customer Experience Platforms (all genders)

We advise leading companies on optimising and transforming their customer service. We are combing technology, design, and innovation to create a new world of service experience for our clients. You will support our clients in improving their service and CRM processes by working as a technical expert with an international team on IT transformation projects from conception to go-live.

At Accenture, you create an environment for you to flourish in – employing methods that align seamlessly with what you want to achieve in your career. You remain flexible as part of a team full of unique people who make a difference together.

• Build customer relationships and understand customer needs: You will advise our clients to help them transform their business models in a platform-driven, digital environment and become true customer-centric businesses by translating business needs into technical architectures.
• Accompany the digitization of multinational companies: Within the project team, you will work with experienced colleagues to shape end-to-end customer management with new CRM, Contact Centre, AI/Bot, Voice of the Customer (VoC) or Loyalty platforms.
• Work in a highly innovative environment: You will work with an international team that shares passion and expertise for platforms like Salesforce, ServiceNow, Sprinklr, Nice, Microsoft Dynamics, Genesys, or Qualtrics. You will record the technical requirements and show clients which platforms and technologies, or which provider is best suited to fulfil these requirements.
• Create change with Accenture: After the selection of providers, you will accompany the platform implementations from a technical perspective in close cooperation with a team of developers.