Client Development Manager (m/w/d)

About

This role offers a unique opportunity to shape unforgettable experiences, drive client engagement, and contribute to the legacy of our brand.

If you have a deep understanding of luxury retail, exceptional interpersonal skills, and a talent for creating bespoke solutions, we invite you to be a part of our journey.

• Develop a network of acquaintances through business breakfasts/lunches, creating periodic meeting opportunities with the Customer, in order to increase the company's sales/customer portfolio
• Collaborate with the HQ Client & VIC Development structure to guarantee in-store experiences aligned with customer needs and high company standards
• Carry out the appropriate analyzes and coordinate the activities following the Experiences
• Monitor the business performance of the VICs of the relevant stores, summarizes the business and follows the activities related to the actions implemented
• Coordinate and control the constant mapping of VICs with the Store Managers/teams, collecting relevant information for commercial purposes
• Support the PR office in managing activities for Celebrities, when required
• Ensures a constant flow of information between the In Store Client Development Managers / Store Managers and the WW Client Service Development Manager

• A degree in Marketing, Business Administration, Management, or a related field provides a solid foundation of knowledge.
• Several years of experience in Client Development, Client Relationship Management, or CRM Analytics.
• Expertise in fostering clienteling practices within store teams through training, competitive insights, client discovery, and private appointments.
• Proficiency in English, both written and spoken.
• Strong relationship-building and communication skills.
• A track record of designing and managing tailored client experiences.
• A long-term vision complemented by the ability to create and implement actionable plans.